State Farm® Insurance Agent Teri LaRocca

"Jack was very helpful with setting up my renters insurance!"

"This review really isn't of this particular office, but I am so disappointed in this insurance company, I have to post a review of my situation.

My family has had state farm for over 50 years. I myself have had state farm for over 20 years. Someone rear-ended me while I was at a stop light in November 2025 just before Thanksgiving. I called the cops. A report was written, but it seems like he didn't cite her. Thanks, Cary PD.

The law is clear in NC. She's completely at fault. Yet, it's been nearly 8 months now, and I have not been reimbursed for my deductible. When I called the claims agent, they never called back. The office (Terri LaRocca's office) was kind enough to check on it for me, and they relayed that the claims dept is still negotiating. Negotiating about what? They shouldn't be negotiating anything. This isn't some complex, expensive accident that requires a year of back and forth and lawyers. It's quite simple. The other party is 100% at fault. If State Farm can't handle a simple accident like this, I'm not sure I trust them to handle a major accident or any major claim. $1500 car repair. $500 rental car. 8+ months of negotiation? I'll be shopping around for different insurance.

This honestly has nothing to do with this office as they have always been extremely kind and helpful. I hate to even post this review here, but I am genuinely deeply disappointed in State Farm."

"Sarah Swartz @ State Farm Teri LaRocca Insurance Agency in Morrisville NC always provides prompt excellent customer service. She is my go-to person for my State Farm Insurance policies!"

"Sarah was very professional, attentive, polite and nice . Great customer service. She answered all my questions ( I had a lot) . My experience was 10 out of 10"

"Very efficient and easy to work with!"

"Teri and Sarah are amazing, my other insurance provider informed me on a Friday, late afternoon that they could not provided special coverage for one of my work trucks. Sarah was determined to get it taken care of for me ASAP, telling me if they couldn't provide it themselves than she would find someone that would. Definitely recommend this location, top notch service!!!"

"Sarah was super helpful and kind and walked me through everything thoroughly! She took time to sort through my account with me on the phone and offered helpful advice about dealing with the DMV and about which policy made sense for me. She’s also offered to watch closely as things shift in my account to make there are no errors or slip ups. I felt really taken care of! Thanks!"

"Very nice people to work with. Prices seem better than other insurance companies."

"We always receive excellent service from Teri, Justin, Holly and everyone at this office!"

"Great Agency. Easy to get started and low maintenance. Glad I switched👍"

"Appreciate the attention to detail. I was able to get everything I needed same day and learned some new information I was unaware of regarding auto coverage. Thank you!!"

"Had a great experience with Sarah. She is super attentive to details! She answered all my questions and I feel like she really took care of my needs for my auto insurance, home insurance and my life insurance! Thank you Sarah!!"

"I had a great experience purchasing auto and home insurance through Sarah Swartz. Sarah was excellent, very responsive and detailed. She walked me through the quotes step-by-step and answered all my questions, from policy details to technical things like setting up my online profile and payment plans. Highly recommend the team at Teri LaRocca State Farm Insurance Agents."

"Sarah Swartz is an amazing insurance agent. She is very helpful and highly responsive. She explains everything professionally and thoroughly. I’m glad I am working with her."

"Sarah provided excellent service. She responded very quickly, explained everything clearly, and helped us professionally with getting the insurance policy we needed. Thanks to her support, we were able to complete the required process and move into our apartment without delays.

We are very grateful to Sarah and the company for their professionalism, care, and high-quality service. We truly appreciate your help and wish your company continued success and prosperity."

"Thank you sarah appreciate for your help"

"Mitchell was awesome!! Explained everything perfectly!!"

"Great service; knowledgeable people!"

"The notion of insurance is frequently portrayed as a commendable initiative — a communal safeguard engineered to shield individuals from the capriciousness of fate. Yet, upon closer examination, one might discern a more disheartening reality: insurance has morphed into an obligatory "entrance ticket" for participation in the intricate dance of modern existence. Far from merely serving as a comforting buffer for the policyholder, it unfurls into a profound reflection of a systemic framework steeped in risk mitigation, legalized coercion, and corporate gain.

In this complicated milieu, the romanticization of insurance as a benevolent collective endeavor begins to crumble under scrutiny. Rather than a mere protective measure, it embodies a meticulous architecture of dependency, where individuals are compelled to engage with an institution that thrives on the paradox of assurance and anxiety. Policyholders, often lulled into complacency by the allure of mitigated peril, find themselves ensnared in a cycle of financial commitment that curtails authentic autonomy. The ostensible freedom to choose one’s policy becomes overshadowed by the necessity to navigate a labyrinthine regulatory landscape, where choices appear ample yet are ultimately bounded by the imperatives of market dynamics and corporate interests.

Moreover, this intricate interplay between risk and responsibility evokes a peculiar duality: while individuals are promised solace from the storm of uncertainty, they are simultaneously shackled to a system that profits from their vulnerabilities. In an era where the narratives of self-determination and personal agency dominate the public discourse, the omnipresence of insurance serves as a somber reminder of our collective entrapment within a capitalist framework that values profit over prudence.

Thus, to regard insurance solely as a protective mechanism is to dangerously underestimate the implications of its systemic role. It morphs into a complex tapestry that intertwines the mundane realities of everyday life with the grand narratives of societal structures, highlighting an intricate web wherein individual choices are both made and constricted by the very fabric of economic necessity. The allure of security becomes a transaction steeped in ambivalence, beckoning us to reassess the true cost of our purported choices within this labyrinth of modern capitalism."

"I've been a customer of Teri LaRocca for over 20 years and have insured 3 houses and a host of vehicles. Her office has always been professional and provided 5 star service. Recommended A+++"

""Sarah Swartz provided a quick response to my questions about a new policy and some of the add-ons included. Very professional and friendly. Knowledgeable and has a great ability to break the policy down to where it is easy to follow."

"Sarah Swartz provided a quick recommendation re identify theft insurance."

"They provided outstanding support with my insurance needs. They are professional, responsive, and truly care about their clients. Thank you for the great service!"

"I did a lot of research on price with several insurance companies but only Mitchell Ellis at State Farm took time to ask real questions about my needs. He also was quick to question why I had chosen the insurance coverage I had and explain the nuance of insurance.

Mitch helped me reduce my premiums while making monthly versus lump sum payments but he also lowered my deductible.

What a great service provider he was for me. I came to trust Mitchell's knowledge and level of care that I decided to move my Umbrella policy to State Farm as well."

"Sarah Swartz did a great job for us - lowered our rates and was extremely communicative! Whenever we had questions, she was able to jump on the phone / email and provide us with answers!"